Meal Program
Ken-Ton Meals on Wheels is an independent, nonprofit organization proudly serving over 120,000 meals annually to elderly and disabled individuals in the Town of Tonawanda and Village of Kenmore. We are the only organization offering this vital service within these communities.
Our program is supported primarily through client payments and private donations. We are a volunteer-based agency and are not affiliated with any other Meals on Wheels programs in the region.
Eligibility for Service
To qualify, individuals must:
- Reside in the Town of Tonawanda or Village of Kenmore
- Be elderly or disabled
- Be unable to shop for or prepare nutritious meals on a regular basis
Case Management
Before services begin, each client will:
- Complete a telephone interview with our social worker
- Possibly receive a home visit to assess needs and provide referrals
Ongoing support includes:
- Regular check-ins from our team
- Follow-up if a meal is missed or a volunteer reports concerns
Meals & Special Diets
Our meals are:
- Prepared fresh daily on site
- Designed to provide 2/3 of the day’s essential nutrients
- Offered in two types:
- Hot Meal: Entrée with protein, vegetable, and side, packaged in a microwaveable tray
- Cold Meal: Lighter meal (salad, sandwich, or wrap with fruit)
Every meal includes:
- Bread, dessert or side, milk, and juice (for cold meals)
- Low sodium and no added salt options
- Special diet accommodations:
- Diabetic: Modified carbohydrate diet
- Renal: Basic renal dietary standards
Please note: Highly restrictive or preference-based diets cannot be accommodated.
➡️ Frozen nutritional supplements are available at a nominal cost upon request.
Meal Service Details
- Delivery Days: Monday–Friday
- Delivery Time: Between 11:15 AM and 12:45 PM
- Pricing:
- Hot Meal: $5.50
- Cold Meal: $2.75
- Optional Breakfast: $1.25
Meal Plan Requirements:
- Hot meal only: Minimum of 4 days per week
- Hot + Cold: Minimum of 3 days per week
- Cold-only meals are not available
- Weekend meals: Frozen meals on Fridays
Meal Delivery
- Delivered by our dedicated volunteer drivers using their own vehicles
- Volunteers perform a brief wellness check upon delivery
- To ensure food safety, meals cannot be left unattended
- No coolers, porches, or drop boxes
- Alternate delivery arrangements must be pre-approved by our office
Canceling Service
To cancel a meal:
- Call our office at 716-874-3595
- Provide:
- Your full name
- The specific date(s) to cancel
- A return date or note if you’re canceling indefinitely
Important:
- Deadline for same-day cancellations: 8:00 AM
- Cancellations made after 8:00 AM will still be charged
- Do not give cancellations to volunteers
Holiday Closures
Meals are not delivered on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President’s Day
- Good Friday
- Memorial Day
- Juneteenth
- Independence Day (July 4)
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Inclement Weather Policy
Meal delivery may be canceled in hazardous weather.
Closures will be announced via:
- Major TV and radio stations (look for Ken-Ton Meals on Wheels)
- Automated phone calls to clients and volunteers
Billing & Payments
- One-week minimum service required
- Early cancelation: $20 minimum charge
- Returned check fee: $25
- Non-payment for 2+ months may result in suspended service (call to make arrangements)
Feedback & Contact
We welcome your input. Reach out anytime to speak with:
- Jessica Nowak, Executive Director
- Or any member of our team
📞 Call us: 716-874-3595
📧 Email: [insert contact email here]
Helpful Caregiver Resource
For families supporting someone with Alzheimer’s or dementia:
🔗 Crisis Guide for Alzheimer’s & Dementia Caregivers
This resource outlines common crises and offers strategies to manage and prevent them
Ken-Ton Meals on Wheels is an independent non-profit agency funded by client payments, contributions from the community, the Town of Tonawanda and funds from the New York State Office for the Aging and Erie County Department of Senior Services.
Director:
Jessica Nowak
Jessica@ktmeals.org
Assistant Director
Dan Wiles
Dan@ktmeals.org
Social Worker:
Karen Hacherl
karen@ktmeals.org
Volunteer Coordinator:
Jennifer Jetter
Jennifer@ktmeals.org
Kitchen Manager:
Stephanie Hurley
stephanie@ktmeals.org
Billing Questions:
Rebecca Shearer
becky@ktmeals.org