Volunteer Expectations

At Ken-Ton Meals on Wheels, our volunteers are at the heart of everything we do. We are deeply grateful for your time, dedication, and compassion, which make it possible for us to serve our community every day.

Volunteering with KTMOW is at the sole discretion of the agency, and by participating, you agree to uphold the following standards:

Our Commitments and Your Responsibilities

Follow Policies & Procedures

Read and adhere to the guidelines in the Volunteer Handbook.

Accept guidance and support from KTMOW staff.

Positive & Respectful Interaction

Maintain a cheerful and professional attitude.

Introduce yourself to each client, address them by name, and greet them with a smile.

No Personal Compensation

Volunteers must refuse tips or monetary gifts from clients.

Observation & Reporting

Privately report any observations about clients’ appearance, behavior, environment, or nutritional habits to KTMOW staff after your route.

Confidentiality

Protect all client information, including names, addresses, phone numbers, ages, financial and health details.

Do not copy or remove route sheets from the building, except when delivering meals.

Professional Boundaries

Do not offer medical, legal, or financial advice.

Respect the cultural, religious, and political views of clients and refrain from imposing your own.

Do not transport clients in personal vehicles.

Punctuality & Task Completion

Arrive on time, complete your duties efficiently, and ensure all tasks are finished before leaving.

Food Safety

Follow all staff guidance regarding food safety and proper handling of meals.

Thank you for helping Ken-Ton Meals on Wheels make a difference in our community. Your dedication ensures our neighbors receive not only nutritious meals but also care, connection, and compassion.