Surveys & Results
We conduct an annual customer satisfaction survey in October. Here are the results from 2021.
Overall I enjoy the meals I receive
- Strongly Agree 54.3%
- Agree 38.3%
- Undecided 7.4%
- Disagree 1.1%
- Strongly Disagree 0%
Meals arrive at an acceptable temperature
- Strongly Agree 61.4%
- Agree 34.9%
- Undecided 3.7%
- Disagree 0%
- Strongly Disagree 0%
Portion size is adequate
- Strongly Agree 59%
- Agree 33.7%
- Undecided 6.3%
- Disagree 1.0%
- Strongly Disagree 0%
The quality of the food is good
- Strongly Agree 59.8%
- Agree 31.7%
- Undecided 8.5%
- Disagree 1.1%
- Strongly Disagree 0%
There is enough variety in the menu
- Strongly Agree 55.5%
- Agree 33.7%
- Undecided 10.8%
- Disagree 2.2%
- Strongly Disagree 0%
The meal trays are easy to use
- Strongly Agree 61.7%
- Agree 23.4%
- Undecided 5.3%
- Disagree 3.2%
- Strongly Disagree 1.1%
The meal trays keep the food secure from spilling
- Strongly Agree 61.5%
- Agree 28.6%
- Undecided 6.6%
- Disagree 1.1%
- Strongly Disagree 2.2%
The meal trays are an improvement
- Strongly Agree 60.9%
- Agree 29.9%
- Undecided 6.9%
- Disagree 0%
- Strongly Disagree 2.3%
Volunteers are courteous and helpful
- Strongly Agree 86.7%
- Agree 12.0%
- Undecided 1.3%
- Disagree 0%
- Strongly Disagree 0%
Office staff respond in a timely manner
- Strongly Agree 84.0%
- Agree 14.8%
- Undecided 1.2%
- Disagree 0%
- Strongly Disagree 1.1%
The cost of meals is reasonable
- Strongly Agree 70.4%
- Agree 23.5%
- Undecided 6.1%
- Disagree 0%
- Strongly Disagree 0%
Billing is clear and adequate
- Strongly Agree 78.5%
- Agree 16.5%
- Undecided 4.0%
- Disagree 0%
- Disagree 1.0%
- Strongly Disagree 0%