Surveys & Results - KenTon Meals on Wheels

We conduct an annual customer satisfaction survey in October. Here are the results from 2023.

Overall I enjoy the meals I receive

Strongly Agree 54.3% 54.3%
Agree 34% 34%
Undecided 1% 1%
Disagree .01% .01%
Strongly Disagree 0% 0%

Meals arrive at an acceptable temperature

Strongly Agree 72% 72%
Agree 25% 25%
Undecided 0% 0%
Disagree 0% 0%
Strongly Disagree 0% 0%

Portion size is adequate

Strongly Agree 70% 70%
Agree 20% 20%
Undecided 1% 1%
Disagree 0% 0%
Strongly Disagree 0% 0%

The quality of the food is good

63% 63%
Agree 27% 27%
Undecided 1% 1%
Disagree 0% 0%
Strongly Disagree 0% 0%

There is enough variety in the menu

Strongly Agree 61% 61%
Agree 31% 31%
Undecided 1% 1%
Disagree 0% 0%
Strongly Disagree 0% 0%

Volunteers are courteous and helpful

Strongly Agree 90% 90%
Agree 10% 10%
Undecided 0% 0%
Disagree 0% 0%
Strongly Disagree 0% 0%

Office staff respond in a timely manner

Strongly Agree 87% 87%
Agree 12% 12%
Undecided 1% 1%
Disagree 0% 0%
Strongly Disagree 0% 0%

I enjoy the Chocolate Milk (Congregate Site ONLY)

Strongly Agree 16% 16%
Agree 1% 1%
Undecided 0% 0%
Disagree 0% 0%
Strongly Disagree 0% 0%

The cost of meals is reasonable

Strongly Agree 63% 63%
Agree 10% 10%
Undecided 1% 1%
Disagree 0% 0%
Strongly Disagree 0% 0%

I am happy with meals in trays (Congregate Only)

Strongly Agree 11% 11%
Agree 1% 1%
Undecided 1% 1%
Disagree 0% 0%
Strongly Disagree 0% 0%

Billing is clear and adequate

Strongly Agree 64% 64%
Agree 10% 10%
Undecided 1% 1%
Disagree 0% 0%
Strongly Disagree 0% 0%

Delivery Staff is Pleasant (Congregate Only)

Strongly Agree 22% 22%
Agree 1% 1%
Undecided 1% 1%
Disagree 0% 0%
Strongly Disagree 0% 0%