Surveys & Results

We conduct an annual customer satisfaction survey in October. Here are the results from 2017. 

Overall I enjoy the meals I receive

  • Strongly Agree 61.1% 61.1%
  • Agree 30.5% 30.5%
  • Undecided 7.4% 7.4%
  • Disagree 1.1% 1.1%
  • Strongly Disagree 0% 0%

Meals arrive at an acceptable temperature

  • Strongly Agree 77.4% 77.4%
  • Agree 21.5% 21.5%
  • Undecided 1.1% 1.1%
  • Disagree 0% 0%
  • Strongly Disagree 0% 0%

Portion size is adequate

  • Strongly Agree 62.5% 62.5%
  • Agree 28.1% 28.1%
  • Undecided 7.3% 7.3%
  • Disagree 2.1% 2.1%
  • Strongly Disagree 0% 0%

The quality of the food is good

  • Strongly Agree 55.4% 55.4%
  • Agree 40.2% 40.2%
  • Undecided 4.3% 4.3%
  • Disagree 1.1% 1.1%
  • Strongly Disagree 0% 0%

There is enough variety in the menu

  • Strongly Agree 59.1% 59.1%
  • Agree 29% 29%
  • Undecided 9.7% 9.7%
  • Disagree 2.2% 2.2%
  • Strongly Disagree 0% 0%

The meal trays are easy to use

  • Strongly Agree 61.7% 61.7%
  • Agree 23.4% 23.4%
  • Undecided 5.3% 5.3%
  • Disagree 3.2% 3.2%
  • Strongly Disagree 1.1% 1.1%

The meal trays keep the food secure from spilling

  • Strongly Agree 61.5% 61.5%
  • Agree 28.6% 28.6%
  • Undecided 6.6% 6.6%
  • Disagree 1.1% 1.1%
  • Strongly Disagree 2.2% 2.2%

The meal trays are an improvement

  • Strongly Agree 60.9% 60.9%
  • Agree 29.9% 29.9%
  • Undecided 6.9% 6.9%
  • Disagree 0% 0%
  • Strongly Disagree 2.3% 2.3%

Volunteers are courteous and helpful

  • Strongly Agree 93.7% 93.7%
  • Agree 6.3% 6.3%
  • Undecided 1.1% 1.1%
  • Disagree 0% 0%
  • Strongly Disagree 0% 0%

Office staff respond in a timely manner

  • Strongly Agree 71.3% 71.3%
  • Agree 27.7% 27.7%
  • Undecided 0% 0%
  • Disagree 0% 0%
  • Strongly Disagree 1.1% 1.1%

The cost of meals is reasonable

  • Strongly Agree 62.9% 62.9%
  • Agree 31.5% 31.5%
  • Undecided 5.6% 5.6%
  • Disagree 0% 0%
  • Strongly Disagree 0% 0%

Billing is clear and adequate

  • Strongly Agree 65.4% 65.4%
  • Agree 32.1% 32.1%
  • Undecided 2.5% 2.5%
  • Disagree 0% 0%
  • Strongly Disagree 0% 0%

Volunteer Survey Results

Our volunteer survey was completed in March 2016

View Survey Results

Contact Us

169 Sheridan Parkside Drive
Tonawanda, NY 14150
716.874.3595
ktmeals@kentonmealsonwheels.org

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