Surveys & Results - KenTon Meals on Wheels

We conduct an annual customer satisfaction survey in October. Here are the results from 2025.

Overall I enjoy the meals I receive

Strongly Agree 51% 51%
Agree 39% 39%
Undecided 9% 9%
Disagree 1% 1%
Strongly Disagree 0% 0%

Meals arrive at an acceptable temperature

Strongly Agree 67% 67%
Agree 30% 30%
Undecided 2% 2%
Disagree 0% 0%
Strongly Disagree 1% 1%

Portion size is adequate

Strongly Agree 60% 60%
Agree 27% 27%
Undecided 8% 8%
Disagree 4% 4%
Strongly Disagree 0% 0%

The quality of the food is good

Strongly Agree 51% 51%
Agree 41% 41%
Undecided 5% 5%
Disagree 2% 2%
Strongly Disagree 0% 0%

There is enough variety in the menu

Strongly Agree 56% 56%
Agree 32% 32%
Undecided 8% 8%
Disagree 4% 4%
Strongly Disagree 0% 0%

Volunteers are courteous and helpful

Strongly Agree 87% 87%
Agree 12% 12%
Undecided 1% 1%
Disagree 1% 1%
Strongly Disagree 0% 0%

Office staff respond in a timely manner

Strongly Agree 79% 79%
Agree 18% 18%
Undecided 3% 3%
Disagree 0% 0%
Strongly Disagree 0% 0%

I enjoy the Chocolate Milk (Congregate Site ONLY)

Strongly Agree 75% 75%
Agree 20% 20%
Undecided 5% 5%
Disagree 0% 0%
Strongly Disagree 0% 0%

The cost of meals is reasonable

Strongly Agree 75% 75%
Agree 21% 21%
Undecided 4% 4%
Disagree 0% 0%
Strongly Disagree 0% 0%

Billing is clear and adequate

Strongly Agree 77% 77%
Agree 22% 22%
Undecided 1% 1%
Disagree 0% 0%
Strongly Disagree 0% 0%

Delivery Staff is Pleasant (Congregate Only)

Strongly Agree 75% 75%
Agree 25% 25%
Undecided 0% 0%
Disagree 0% 0%
Strongly Disagree 0% 0%